Conditions of sale

1. OVERVIEW

1.1 Letters will take up to 2 working days to respond. If you have any questions or would like to find out more about your order, please do not hesitate to contact Customer Service.
1.2 Payments are accepted in EUR.

2. TELLING

2.1 You can order products from our online shop without registering, but registered users may be entitled to additional benefits. The system is secure and convenient to use, and your personal data is protected by us.
2.2 In order to place an order, you must complete the following steps:
1) Add the appropriate product(s) to your shopping cart;
2) Proceed to the shopping cart by clicking on the shopping cart button at the top of the page;
3) Fill in the requested fields, select the appropriate transport and payment method;
4) Read through the Terms and Conditions of Purchase and Sale and, if you agree, confirm your acceptance;
5) Click on the "Place Order" button and make the payment for the order.Now all that remains is to wait until you receive the order confirmation by e-mail and your order is ready to be processed.

3. PAYMENT

3.1 After you have paid for your purchase, be sure to click on the "Back to merchant" button.
3.2 You can pay for your order quickly and securely via bank links, hire purchase partners and invoice/e-invoice from our website.
3.2.1 We support the following bank links: Swedbank, SEB, LHV bank, Luminor bank and COOP bank. Luminop, Luminop, LUMO Bank, Luminop OÜ, MAQUS OÜ.
3.3 The order will be processed as soon as 100% of your payment has been credited to the bank account.
3.4 Any service charges related to the payments will be borne by the buyer.

4. DELIVERY TO

4.1 Once you have successfully paid for your goods, you will receive a confirmation e-mail with detailed information. If you have not received this letter, please be sure to contact customer service. Your order will then be processed. Once the goods have been completed, they will be dispatched to you and you will immediately receive an e-mail with the message "Your order has been dispatched".
4.1.1 NOTE: There will be no dispatch/collection on public holidays.
4.2 You can find the exact and up-to-date delivery methods and their costs on the Transport information page.
4.3 In the event that the customer does not collect the parcel on time and it is returned to MAQUS OÜ, the customer is liable for the costs associated with the return and, if desired, the cost of re-delivery. If the customer has ordered the goods to be picked up at the agency, the customer is obliged to pick up the goods within 3 calendar months. In the event of non-delivery, the order will be cancelled and the amount paid for the order will not be refunded.

5. RIGHT OF WITHDRAWAL

5.1 The Customer has the right to withdraw from the contract and exchange or return the goods within 14 days of receipt of the ordered goods without giving any reason. In the event of withdrawal from the contract, the customer must return the goods immediately, but not later than 14 days.
5.2 The goods may be tried on and inspected to ascertain whether or not they are suitable, but the trial must ensure that the goods and their packaging are affected as little as possible. Trial shall mean equivalent use as is customary in retail establishments prior to purchase.
5.3 The returned product must be in the original packaging, with the original labelling and in the same condition as when dispatched to the customer. If it is possible to open the packaging of the goods without damaging the packaging, the customer undertakes to open the packaging in this way. If the original packaging of the goods is damaged or if the use of the goods during the trial period exceeds the reasonable extent necessary to examine the goods, or if the goods to be returned are not in a similar condition to new goods of the same type, the Seller shall be entitled to deduct compensation for the loss in value of the goods from the amount to be returned to the Customer. The amount of the compensation shall be determined on a case-by-case basis according to the extent of the possible depreciation of the returned goods and the Customer shall be informed of the amount of the compensation as soon as possible after the amount of the compensation has been determined.
5.4 The costs of returning the goods shall be borne by the Buyer, unless the reason for returning the goods is that the goods to be returned do not correspond to the goods ordered (e.g. wrong or defective goods).
5.5 The Buyer must return the goods within 14 days of the date of the application or provide proof that he has delivered the goods to the carrier within the aforementioned period.
5.6 Upon receipt of the goods to be returned, the online shop shall immediately, but no later than 14 days after receipt of the withdrawal request, refund to the buyer all fees received from the buyer under the contract.
5.7 The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
5.8 If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
5.9 The Online Shop has the right to withdraw from the sales transaction and to demand the return of the goods from the buyer, if the price of the goods in the Online Shop is indicated significantly below the market price of the goods due to a mistake.
5.10 In order to withdraw from the goods, the customer must fill in a withdrawal form, send a free-form email to hello@maqus.ee.
5.11 After submitting the declaration, you can send the goods to Haabersti Smartpost or Haabersti rim Omniva parcel service on +372 xxx , or, in case of a larger item, return it to our office at xxx Tallinn.
5.12 The time limit for lodging a claim is 2 years. It should be noted that if a defect appears in the goods within 6 months of purchase, it is assumed that it existed at the time of purchase, unless the seller proves otherwise. After the 6-month period, the onus is on the consumer to prove that the defect is a manufacturing defect and not a defect caused by the consumer's own misuse.
5.13 In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to hello@maqus.ee . The online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

6. ANDMECAFTS

6.1 The personal data of the client is processed in accordance with the Personal Data Protection Act.
6.2 MAQUS OÜ collects the Consumer's personal data when creating a customer account and/or placing an order.
6.3 The personal data processed are the Consumer's name, e-mail address, mobile phone number and consumption preferences.
6.4 MAQUS OÜ uses the personal data to provide, develop and personalize the services to the Consumer. These services should be understood in particular as the sale of goods to Consumers in the online shop and the organisation of personalised offers.
6.5 By entering data in the online shop and with the corresponding confirmation, the Consumer grants MAQUS OÜ the right to collect and process the Consumer's personal data and to transmit the data necessary for the delivery of the goods to the logistics partner.
6.6 MAQUS OÜ has the right to use the Consumer's residential or business address for the purpose of sending advertising and other information to the Consumer.
6.7 The Consumer has the right at any time to prohibit the collection and use of his/her personal data, unless this is necessary for the collection of a contractual claim or for the delivery of the goods. Consent to the use of the aforementioned personal data cannot be withdrawn retroactively.
6.8 The use of electronic personal data for direct mailing purposes shall only take place if the Consumer has given his/her consent on the website of MAQUS OÜ.
6.9 Encrypted data communication with banks when paying for purchases ensures the security of the Consumer's personal bank details, which MAQUS OÜ does not have access to.
6.9.1 MAQUS OÜ does not transfer personal data received about the Customer to third parties.
6.10 MAQUS OÜ has the right to forward the Customer's Facebook Messenger campaigns, news and notifications related to orders.

7. OTHER CONDITIONS

7.1 LIABILITY AND FORCE MAJEURE:
7.1.1 MAQUS OÜ shall be liable to you and you shall be liable to MAQUS OÜ for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
7.1.2 MAQUS OÜ shall not be liable to you for any loss or damage caused to you or for any delay in delivery of the Product if the loss or damage or the delay in delivery of the Product is due to a circumstance beyond MAQUS OÜ's reasonable control and the occurrence of which MAQUS OÜ did not foresee and could not have foreseen (force majeure).
7.2 BREACH OF OBLIGATIONS:
7.2.1 Breach of obligations is the failure to comply with the terms of the order or the improper performance of the terms, including delay in performance.
7.3 REMEDIES FOR BREACH OF OBLIGATIONS:
7.3.1 If the online shop is in breach of its obligations, the customer may:
1) demand performance of the obligation;
2) refuse to perform the obligation owed;
3) claim damages;
4) withdraw from the contract or cancel the contract;
5) reduce the price;
6) in the event of delay in performance of a pecuniary obligation, to charge default interest.
7.3.2 In the event of a breach of the obligation, the Customer may exercise, separately or in combination, all the remedies available to it under the law or the contract, which may be exercised simultaneously, unless the law or the contract provides otherwise. In particular, the exercise of a remedy for breach of the obligation shall not deprive the customer of the right to claim damages for loss or damage caused by the breach.
7.3.3 The Client may not rely on a breach of the obligation by MAQUS OÜ and may not exercise any remedies in respect thereof to the extent that the breach was caused by its own act or by a circumstance or event attributable to it and for which it bears the risk.
7.4 CUSTOMER'S RIGHTS IN DISPUTE RESOLUTION
7.4.1 In matters not specifically resolved in these Terms and Conditions, the law in force in the Republic of Estonia shall apply.
7.4.2 In order to settle disputes, the customer may contact the European Union Consumer Dispute Resolution Platform(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET), the Consumer Protection and Technical Surveillance Authority(https://www.ttja.ee/et/tarbijale/kaebuse-esitamine) or the courts.